Job Description
Intake Clerk JFK BEHAVIORAL HEALTH CENTER Philadelphia, PA, USA (On-Site)
POSITION OVERVIEW: The Intake Clerk serves as the initial point of contact for individuals seeking behavioral health services; assisting clients, families, referral sources, and visitors in accessing appropriate care. This individual will facilitate the intake and registration process, verify insurance, obtain required authorizations & releases, maintain accurate electronic health records, and supports clinicians with non-clinical administrative functions. The duties include:
Professionally greet clients/visitors and answers inquiries regarding the types of services offered; in-person & via phone.
Schedule or reschedule client/clinician appointments via the electronic health record program.
Assist clients with completing forms, authorizations & releases, scan records into the electronic health record.
Complete non-clinical tasks on behalf of clients (i.e.- to obtain lab records)
Provides alternate client-focused clerical support & coverage as needed in other work units.
Prepare documents for mailings, meetings, and other correspondence.
Maintain the general order of the office, anticipate needs, and replenish supplies as needed.
We are seeking dedicated individuals who:
Are willing to learn and promote the quality-service philosophy of JFK Behavioral Health
Are equipped to interact with clients with varying degrees of intellectual & emotional capacity.
Are team oriented, able & willing to support the needs of the assigned unit.
Can comply with the procedures, rules, and policies of JFK Behavioral Health
Possess excellent verbal communication skills.
REQUIRED QUALIFICATIONS:
High School Diploma/GED required; associates degree or equivalent credit hours obtained preferred.
2-3 years processing patient registrations in a medical office setting; experience in the healthcare or behavioral health industries strongly preferred.
Agility in using standard computer programs (MS Office, Outlook) and multi-line phone systems.
Basic grasp of the rules of writing & grammar
In accordance with Federal civil rights law and JFKs own regulations and policies; our officers and employees are committed to non-discrimination based on race, color, national origin, religion, sex, gender identity (including gender expression), sexual orientation, disability, age, marital status, family/parental status, in any hiring activity pursued by, or on behalf, of JFK.
Schedule: Full-time; Mon-Friday 8a-4pm
Internal CC: 26-JC-07-02
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